We are a small studio, so you write to the person who builds the products.
For help with a product, please tell us:
- the product and its version (Plugins or Appearance > Themes shows it);
- your WordPress, PHP and WooCommerce versions (Tools > Site Health > Info);
- what you did, what you expected, and what happened instead. A screenshot helps.
Free versions on WordPress.org
Once a product is listed on WordPress.org, you can also ask in its support forum there, where other users can see the answer.
Please do not send
Passwords or logins to your site: we never ask for them. Your customers’ personal details, or any patient’s health information: describe the problem without them.
Security problems
If you find a security problem in one of our products, please email us with “Security” in the subject before telling anyone else, so that we can fix it before it is known.